Departments' Guidance Addresses Surprise Billing and Non-English Language Requirements | Practical Law

Departments' Guidance Addresses Surprise Billing and Non-English Language Requirements | Practical Law

The Departments of Labor (DOL), Health and Human Services (HHS), and Treasury (collectively, Departments) have issued additional FAQ guidance in response to recent court rulings that vacated certain aspects of the Departments' regulations and related guidance on batching claims under the No Surprises Act's (NSA's) surprise medical billing rules. The FAQs also include updated county data regarding non-English language requirements for certain Affordable Care Act (ACA) provisions.

Departments' Guidance Addresses Surprise Billing and Non-English Language Requirements

by Practical Law Employee Benefits & Executive Compensation
Published on 29 Nov 2023USA (National/Federal)
The Departments of Labor (DOL), Health and Human Services (HHS), and Treasury (collectively, Departments) have issued additional FAQ guidance in response to recent court rulings that vacated certain aspects of the Departments' regulations and related guidance on batching claims under the No Surprises Act's (NSA's) surprise medical billing rules. The FAQs also include updated county data regarding non-English language requirements for certain Affordable Care Act (ACA) provisions.
The Departments of Labor (DOL), Health and Human Services (HHS), and Treasury (collectively, Departments) have issued additional FAQs that provide:
  • Guidance concerning batching-related rules under the No Surprises Act's (NSA's) surprise billing rules in response to recent Texas district court rulings that invalidated certain implementing regulations.
  • Updated county data for culturally and linguistically appropriate services for purposes of certain non-English language requirements under the Affordable Care Act (ACA).
(FAQ guidance (Nov. 28, 2023).)

Surprise Medical Billing Rules Regarding Batched Claims

Regarding the FAQs' surprise billing guidance, the Departments' regulations implemented a federal independent dispute resolution (IDR) process under the NSA for use by group health plans, health insurers, and providers in determining out-of-network (OON) rates for:
  • Emergency services.
  • Nonemergency items and services delivered by OON providers at in-network facilities.
  • Air ambulance services furnished by OON providers of air ambulance services.
Under the regulations, multiple claims for NSA-covered items and services could be considered together (batched) by an IDR arbitrator in one payment determination if certain conditions were satisfied. Among other requirements for batching, the items and services had to be the same or similar items or services. For this purpose, items and services were considered to be the same or similar items or services if each was billed under either:
  • The same service code.
  • A comparable code under a different procedural code system, for example:
    • Current Procedural Terminology (CPT) codes with modifiers;
    • Healthcare Common Procedure Coding System (HCPCS) with modifiers; or
    • Diagnosis-Related Group (DRG) codes with modifiers.

Texas District Court Ruling Vacated Certain Surprise Billing Regulatory Provisions

On August 3, 2023, a Texas district court vacated certain provisions under the Departments' surprise billing implementing regulations, including batching rules addressing when multiple items or services could be considered together in one IDR proceeding (Tex. Med. Ass'n v. HHS, (E.D. Tex. Aug. 3, 2023); see Legal Update, Texas District Court Vacates Surprise Billing Rules on Application Fees and Batched Items). Specifically, the court vacated a rule under which NSA-covered items and services—in order to be batched together—had to be the "same or similar items and services" (among other requirements). Later that month, the court vacated portions of the Departments' technical guidance for IDR arbitrators under which the service codes for a single air ambulance transport could not be batched in a single IDR dispute.
In response to the Texas district court rulings, the Departments' FAQs address how the batching requirements apply to NSA-covered items and services for disputes initiated under the IDR process on or after August 3, 2023 (that is, the date of the first relevant Texas court ruling). Under the FAQs, whether items and services can be batched together depends on the applicable NSA statutory terms and remaining (non-vacated) regulations. Under the NSA, items and services can be considered together in one determination only if they are "related to the treatment of a similar condition." Subject to future rulemaking, disputes that are eligible to be initiated under the federal IDR process on or after August 3, 2023, should be submitted in a manner that is consistent with the NSA and regulations remaining in effect after the Texas court vacaturs.
IDR arbitrators are solely responsible for determining whether items and services submitted as part of a batched dispute meet the batching standards under the NSA and remaining regulations.
The FAQs also address whether disputes for air ambulance services for a single air ambulance transport that are initiated on or after August 3, 2023, can be submitted as a batched dispute. In light of the Texas court's August 3, 2023, ruling, air ambulance services for a single air ambulance transport—including air ambulance mileage and base rate codes—may be submitted as a batched dispute, if all provisions of the batching regulations are satisfied. The FAQs and the Texas court's August 3, 2023, ruling do not prevent air ambulance mileage or base rate codes from being submitted separately as a single dispute.

Related CMS Guidance on Batching and Reopening of Federal IDR Portal

Relatedly, CMS issued FAQs about batching and air ambulance services (FAQ guidance (Nov. 28, 2023)). CMS's FAQs address:
Under CMS's FAQs, for example, once the federal IDR portal reopens for batched disputes, IDR arbitrators should resume processing payment determinations for batched disputes. This will include batched disputes involving air ambulance services that were:
  • Initiated before August 3, 2023.
  • Determined to be eligible for the IDR process and appropriately batched (where the disputing parties were informed of that determination before August 3, 2023).
These disputes may not be amended and resubmitted to the IDR process for consideration with other NSA-covered items and services. According to CMS, the Texas district court orders did not require IDR arbitrators to reconsider disputes that were determined to be correctly batched under the regulations in effect before August 3, 2023.

Updated County Data for Culturally and Linguistically Appropriate Services

The Departments' FAQs also provide updated county data for culturally and linguistically appropriate services (CLAS) for purposes of certain ACA requirements. Under the ACA's internal claims/appeals and external review rules, as background, non-grandfathered group health plans and health insurers must furnish certain notices in a "culturally and linguistically appropriate manner" (Section 2719 of the Public Health Service Act (PHSA) (42 U.S.C. § 300gg-19); see Practice Notes, Internal Claims and Appeals Under the ACA: Providing Notices in a Culturally and Linguistically Appropriate Manner and External Review Under the ACA). In particular, plans and insurers must provide:
  • Oral language services (for example, a telephone assistance hotline) that include:
    • answering questions in certain non-English languages, as applicable; and
    • offering assistance with filing claims and appeals (including external review) in non-English languages.
  • Notices in certain non-English languages, on request.
In the English versions of all notices, plans and insurers also must provide a statement (referred to as a tagline) that:
  • Is prominently displayed in any applicable non-English language.
  • Clearly indicates how to access language services provided by a plan or insurer.
Regarding an address in any US county to which a notice is sent, a non-English language is covered under these rules if ten percent or more of the population living in the county is literate only in the same non-English language. This determination is based on American Community Survey (ACS) data published by the US Census Bureau.
These standards also apply to the ACA's summary of benefits and coverage (SBC) requirements (PHSA § 2715 (42 U.S.C. § 300gg-15); see Practice Note, Summaries of Benefits and Coverage Under the ACA: Language). Under the SBC implementing regulations, a plan or insurer is deemed to have provided an SBC in a culturally and linguistically appropriate manner if the thresholds and standards under the ACA's internal claims/appeals and external review implementing regulations are met (as applicable to an SBC).
The Departments' FAQs include:
(2023 CLAS County Data (Nov. 2023); CMS FAQ guidance (Nov. 2023).)
Under the 2023 CLAS county data, for example, the State of Georgia has four counties in which ten percent or more of the population residing in the county are literate in the same non-English language (Spanish). In Texas, meanwhile, nearly 60 counties meet this standard (also regarding Spanish).

FAQs Address 2023 CLAS County Data

Among other topics, the FAQs address:
  • The updated information reflected in the 2023 CLAS county data.
  • When that guidance is effective for plans and insurers.
Specifically, the 2023 CLAS county data includes an updated list of all counties (including counties in US territories) for which ten percent or more of the population is literate only in the same non-English language. The updated list:
  • Reflects 2016-2020 ACS data published by the US Census Bureau.
  • Identifies the language(s) that meet the ten percent threshold for each county.
  • Include the percentage of each county's population who are literate only in that language.
The 2023 CLAS county data also includes sample taglines describing how to access language services provided by the plan or insurer in those languages that satisfy the ten percent threshold.
Non-grandfathered plans and insurers must provide claims and appeals notices—and SBCs—consistent with the 2023 CLAS county data effective for plan years beginning on or after January 1, 2025. The 2023 CLAS county data will apply until the next version of the guidance is issued and effective.

Updated SBC Templates to Follow

The Departments plan to update the following documents in the future to reflect the updated 2023 CLAS county data: