Massachusetts Consumer Protection Act: Written Demand Letter | Practical Law
A written demand letter that a claimant typically must send before suing under Section 9 of Massachusetts General Laws Chapter 93A (the Massachusetts Consumer Protection Act), which provides consumers a cause of action for unfair or deceptive acts or practices in trade or commerce. This Standard Document contains integrated drafting notes with tips for drafting the required contents and important explanations on the timing and method of serving the demand letter.