This note describes IT outsourcing transactions and provides guidance on the commercial and legal issues facing customers and service suppliers. It covers key commercial considerations, including term, exclusivity, price adjustments and fee models. It also covers issues in relation to service descriptions, service level agreements (SLAs), service transition, scope creep and the use of subcontractors. It includes guidance on issues relating to the transfer of assets and staff, risk allocation, limiting liability, privacy, information security, governance, termination and exit management.