This law firm publication by Ballard Spahr LLP discusses the final regulations detailing the business conduct rules for mortgage loan servicers adopted by the New York Department of Financial Services on December 18, 2019. The final regulations impose significant and comprehensive new requirements on servicers concerning fees, complaint processing, loss mitigation, recordkeeping, and other relevant areas. The regulations were effective immediately on the adoption date but allow for a 90-day transition period ending March 17, 2020.