Massachusetts Consumer Protection Act: Written Demand Letter Response | Practical Law
A response letter that a prospective defendant can use to reply to a written demand letter under Section 9 of the Massachusetts General Laws Chapter 93A (the Massachusetts Consumer Protection Act), which provides consumers a cause of action for unfair or deceptive acts or practices in trade or commerce. This Standard Document contains integrated drafting notes with tips for drafting the required contents and important explanations on the timing and method of serving the response letter.