A Checklist of issues to consider when developing a program to handle consumer complaints. This Checklist includes guidelines for legal and regulatory compliance and recommendations for minimizing product liability risks. It is based on federal laws and regulations, including the Consumer Product Safety Act (CPSA), the Food, Drug, and Cosmetic Act (FDCA), and regulations promulgated by the Consumer Product Safety Commission (CPSC) and the Food and Drug Administration (FDA).

For the latest guidance on COVID-19 related changes to CPSC procedures, see CPSC Procedures During COVID-19. For additional guidance on the business impacts of COVID-19, see our Global Coronavirus Toolkit.