In Latif v Project Management Institute (PMI) a tribunal found that a qualifications body had failed to make reasonable adjustments in relation to arrangements for a candidate to sit a computer-based exam.

The tribunal found that Ms Latif, who is registered blind, tried repeatedly to get PMI to reconsider its position regarding acceptable accomodations to its exam procedure. PMI provided relevant literature to Ms Latif, allowed her more time to sit the exam and paid for and arranged a reader. However they refused to entertain Ms Latif's requests for specialist software to be installed on the computer at the exam centre and, in the tribunal's words, did not carry out a 'proper assessment' of which adjustments it would have been reasonable to make. PMI's intransigence resulted in Ms Latif sitting an 8-hour exam with exam questions read to her by a reader and diagrams explained.

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