Benchmarking terms in outsourcing contracts: all pain and no gain or indispensable price protection tool? | Practical Law
Benchmarking continues to be an emotive and, at times, difficult issue for customer and supplier in the outsourcing process, both during contract negotiations and when it comes to implementation. This article identifies the key issues and concerns that should be considered and addressed in the benchmark terms of the outsourcing contract, and suggests approaches that can be taken to achieve a more realistic and balanced benchmark process.