CPSC Guidance on the Use of Social Media in Responding to Consumer Complaints and Conducting Product Recalls | Practical Law

CPSC Guidance on the Use of Social Media in Responding to Consumer Complaints and Conducting Product Recalls | Practical Law

A Practice Note discussing how social media impacts the way product manufacturers, distributors, and sellers of consumer products should respond to consumer complaints raised on social media and conduct recalls. This Note describes the interaction between complaint handling, recalls, regulatory compliance, and social media. It addresses the regulations governing complaint handling outlined in the Consumer Product Safety Act (CPSA) as amended by the Consumer Product Safety Improvement Act of 2008 (CPSIA). It also reviews guidance by the Consumer Product Safety Commission (CPSC) on social media usage and CPSC enforcement actions emphasizing the importance of complaint handling.

CPSC Guidance on the Use of Social Media in Responding to Consumer Complaints and Conducting Product Recalls

by Practical Law Commercial Transactions
Maintained • USA (National/Federal)
A Practice Note discussing how social media impacts the way product manufacturers, distributors, and sellers of consumer products should respond to consumer complaints raised on social media and conduct recalls. This Note describes the interaction between complaint handling, recalls, regulatory compliance, and social media. It addresses the regulations governing complaint handling outlined in the Consumer Product Safety Act (CPSA) as amended by the Consumer Product Safety Improvement Act of 2008 (CPSIA). It also reviews guidance by the Consumer Product Safety Commission (CPSC) on social media usage and CPSC enforcement actions emphasizing the importance of complaint handling.