On a quarterly basis, members of RPC's Professional and Financial Risks team, including David Allinson, Partner, analyse Financial Ombudsman Service (FOS) complaints and ombudsman final decisions, and share their insights with Practical Law Financial Services subscribers. The team also contribute occasional columns on wider, notable FOS developments that will be of interest to subscribers.

In their column for October 2023, David, and Ami Chillcott, Solicitor Apprentice, consider the 2022/23 annual report of the Independent Assessor, the potential inclusion of the FOS in the proposed new Digital Justice System and the possibility of extending FOS access to larger SMEs.