Service levels and service credit schemes in outsourcing | Practical Law

Service levels and service credit schemes in outsourcing | Practical Law

This note discusses how service levels may be set and used in outsourcing transactions and the service credit schemes that may be employed to encourage good performance under an outsourcing contract.

Service levels and service credit schemes in outsourcing

Practical Law UK Practice Note 1-211-9964 (Approx. 22 pages)

Service levels and service credit schemes in outsourcing

by Fiona Maclean, Alain Traill and Jagveen Tyndall, Latham & Watkins LLP
Maintained • United Kingdom
This note discusses how service levels may be set and used in outsourcing transactions and the service credit schemes that may be employed to encourage good performance under an outsourcing contract.