Outsourcing projects may fail to achieve their intended purposes if employee issues are given insufficient consideration throughout the project. This chapter provides guidance on how to communicate effectively with employees from a management perspective, in particular, common employee perceptions of outsourcing projects; the implications of these perceptions for the outsourcing company and its managers; the importance of communicating with employees; related measures to ensure the successful implementation of an outsourcing project.

This article is part of the PLC multi-jurisdictional guide to outsourcing. For a full list of contents, please visit www.practicallaw.com/outsourcingmjg.